CUSTOMER SERVICE
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@guardianangelscrubsandaccessories.com.
or fill in our contact form:
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Frequently Asked Questions
01
What products do you offer?
Guardian Angel Scrubs and Accessories offers custom-designed medical scrubs, lab coats, and accessories, including scrub caps, masks, and medical bags. We focus on quality fabrics, comfort, and personalized designs for healthcare professionals.
03
Do you offer bulk orders for hospitals or clinics?
Yes! We offer bulk order discounts for hospitals, clinics, and healthcare facilities. Please contact our sales team for more details on bulk pricing and customization options.
05
Can I get my name or logo embroidered on my scrubs?
Absolutely! We offer embroidery services where you can add your name, title, or healthcare facility’s logo to your scrubs or accessories. Simply select embroidery options during checkout.
07
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment directly on the carrier’s website.
09
Do you ship internationally?
Yes, we offer international shipping. Please note that shipping fees and delivery times may vary depending on the destination.
02
How do I customize my scrubs?
You can customize your scrubs by selecting from a variety of colors, sizes, and adding custom embroidery or designs. Visit our customization page on the website or contact our customer service for detailed assistance.
04
How do I know what size to order?
We provide a detailed size guide on our website to help you find the perfect fit. If you're still unsure, feel free to reach out to our customer support team for guidance.
06
Do you carry scrubs in different styles?
Yes, we offer various styles of scrubs including traditional, modern fit, and jogger styles. Each style is designed for comfort and practicality while maintaining a professional look.
08
How long does it take to receive my order?
Processing and shipping times vary depending on customization requests. Typically, orders are processed within 3-5 business days, with shipping taking an additional 3-7 business days. Custom orders may take longer.
10
What do I do if I have an issue with my order?
If you have any issues with your order, please contact our customer service team as soon as possible. We are committed to resolving any problems quickly and efficiently.
Shipping Policy
Processing Time:
Orders are processed within 3-5 business days. Custom orders may require additional time for embroidery or design adjustments. You will receive an email once your order is ready to ship.
Shipping Rates and Methods:
We offer a variety of shipping options, including standard, expedited, and express shipping. Shipping costs are calculated at checkout based on your location and the shipping method selected.
Domestic Shipping:
We ship to all 50 states within the United States. Delivery typically takes 3-7 business days after processing, depending on your location and the shipping option chosen.
International Shipping:
We offer international shipping to select countries. International delivery times may vary, and additional customs fees or import duties may apply. Please check with your local customs office for more details.
Shipping Confirmation:
Once your order has shipped, you will receive an email with tracking information. Please use the tracking number to monitor the status of your shipment.
Lost or Damaged Packages:
Guardian Angel Scrubs and Accessories is not responsible for lost or damaged packages once they are handed over to the carrier. However, we will work with you to resolve any issues with the carrier if the shipment was damaged or lost during transit.
Return & Exchange Policy
Returns:
We offer a 30-day return policy on most items. To be eligible for a return, items must be unused, unworn, and in original condition with all tags attached. Custom orders and personalized items are not eligible for return unless they are defective or damaged upon arrival.
How to Return:
To initiate a return, please contact our customer service team with your order number. We will provide you with a return authorization and the return address. Return shipping costs are the responsibility of the customer, unless the item is defective.
Exchanges:
If you need to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.
Refunds:
Once your return is processed, we will issue a refund to your original payment method. Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.
Non-Returnable Items:
Custom-embroidered items, medical accessories (e.g., masks, gloves), and any items marked as final sale are not eligible for returns or exchanges.